FAQs
From IRIS Messaging Server
General
General FAQs.
How do I change the password?
The password can be changed by logging in through remote shell. A graphical illustration of the process is given on Password_change page.
How many accounts do I have?
You get one account on the IRIS server. Apart from the IRIS account, you may also have a department Windows domain account. There is also a MOODLE account available for everyone. Work is on to reduce the number of accounts that you need to have for the campus information infrastructure.
How do I search for e-mail address of other students and staff members?
Use the search feature in Webmail with LDAP search option.
I want to send a bulk mail to a set of users. How do I do it?
IRIS server has the following group aliases.
students2010 All the B.Tech students joining in 2010 students2009 All the B.Tech students joining in 2009 students2008 All the B.Tech students joining in 2008 students2007 All the B.Tech students joining in 2007 teachers All the teachers technicians All the non-teaching staff members bt All the students of the department of BT ce All the students of the department of CE che All the students of the department of ChE cs All the students of the department of CSE ec All the students of the department of ECE ee All the students of the department of EEE it All the students of the department of IT me All the students of the department of ME
You can send an e-mail to a group and it will be forwarded to all the group members.
One word of caution though. Spamming is highly discouraged. Purposeful or repeated spamming may result in a ban on from the IRIS server platform. If you are a victim of spamming, send a email complaint to 'iris@rvrjcce.ac.in' with [SPAM COMPLAINT] label in the subject line.
The group I want to address is not in the default groups. Can I still send a group message?
If you are the instructor or a club in-charge, you may request for mailing list group setup on the mailman software. A better, customized approach is to search the LDAP directory for all the members and form your own group inside the webmail. The groups formed in webmail are visible only to you.
Is there a usage policy for the server?
Please refer to Usage Guidelines page for relevant details.
I lost the IRIS account password. Where do I reset it?
Try not to lose password in the first place. To maintain security, password resets are done after personal confirmation with the account holder. Use any free e-mail services available on the Internet and send an e-mail to iris@rvrjcce.ac.in with [Password Reset] label in the subject line. You will get a reply with a possible meeting schedule. The administrator will reset the password after personal confirmation from you.
Someone hijacked my account. What should I do?
Report immediately to the administrator by sending an e-mail to iris@rvrjcce.ac.in with [Account Hijack] in the subject line. You account will be immediately frozen and remedial action will be taken after personal consultation with you.
What are the guidelines for password change?
Most of the security breaches happen because of weak passwords. Users are encouraged to change the default passwords immediately. A good password consists of upper and lower case letters, atleast one number, atleast one special character (?,*,-,.,_ etc.) and atleast 7 characters long.
What is my username and password?
The usernames and passwords have been forwarded to you through official announcements. Please refer to the department circulars for more information.
What is the storage limit on my account?
All the accounts come with a storage limit of 100MB.
How do I contact the administrator?
Send an e-mail to iris@rvrjcce.ac.in; Please state your purpose clearly.
WebMail
FAQs related to Horde Webmail.
What is the e-mail storage limit on the IRIS server?
100MB.
How do I search for other students or staff members?
Refer to Q3, general FAQ section.
What groups are available on the IRIS server?
Refer to Q4, general FAQ section.
Why should I use college e-mail ID?
College e-mail ID is the official contact point for you. All the academic and administrative announcements are forwarded to the college e-mail account. Besides, college will save significant network bandwidth.
Why is the account space limit only 100MB?
The space limit comes from the limited storage capacity on the IRIS server. As and when the storage capacity on the IRIS server is increased, the users will also get higher storage space.
Is there a way for me to store more than 100MB of e-mail?
You can't have more than 100MB of mails on the IRIS server. But, that doesn't limit you from having more than 100MB of mails. A simple solution to the storage limit problem is to install Microsoft Outlook or Mozilla Thunderbird on your computer. Using these mail clients, the mail can be downloaded from the IRIS server to the local computer. Once the mail is downloaded, the messages can be deleted from the Webmail account. One exception to using the mail clients is that you cannot send e-mail using these mail clients if the computer is not on-campus. This is a security precaution. The webmail can still be accessed and used.
I get a certificate error. Where can I download the RVRJC root certificate?
The RVRJC College servers use security certificates issued by the college. In order to successfully use these self-signed certificates, you need to install RVRJC_ca_cert.crt on your computer. Download the certificate from http://rvrjcce.ac.in/RVRJC_ca_cert.crt and install the certificate on the local computer.
How do I use mail clients to access the mail on IRIS server?
Use the following IMAP client settings.
Server address mail.rvrjcce.ac.in Port 993 Security SSL Account name <userid> Password <password>
Help Desk
Some questions related to the Help Desk
=====Some one hijacked my account. What should I do? Refer to Q8, General FAQs section.
What is the webaddress of the help desk?
http://mail.rvrjcce.ac.in/trac
My question has not been answered. What should I do?
Please go through the Tutorials section too. If you still have any questions/concerns, you may post them to help desk.
What kind of questions can I post to the help desk?
Any questions related to IRIS platform and the services are welcome.
Mailman
Questions related to mailing lists
What is mailman?
Mailman is a mailing list software written in python language. Mailman is a lot like news groups on the Internet. You can browse the mailman archives and group messages at: http://mail.rvrjcce.ac.in/mailman
Who can setup a mailing list?
Mailing lists are for official communication only. Teachers can setup mailing lists for courses they teach. Committee in-charges can setup the mailing lists to get in touch with the committee members and archive the mails.
I want to setup a mailing list.
Please send a request along with detailed information to iris@rvrjcce.ac.in with [Mailing List] label in the subject line.
News
News section related FAQs
What kind of news gets posted into the news section?
Only college-level official news announcements get posted here. The course-related news and announcements are best posted on MOODLE course site. The department-level announcements can either be placed on the E-Noticeboard of the department on the MOODLE or in the department website.
Project Management
I want to setup a project on IRIS.
Please send a detailed proposal to iris@rvrjcce.ac.in with [Project] label in the subject line.
What client software can I use for subversion?
Tortoise SVN and SmartSVN work. Any other client works too as long as it follows CVN standards and protocols.
Volunteers
What are the active projects?
Refer to Participate page.
I want to volunteer.
The required skills are given on Participate page. You can e-mail iris@rvrjcce.ac.in with [Volunteer] in the subject line.
